FAQ

We sell in-season, launching collections 2-4 weeks prior to shipping.   We have several Volumes per season with most launched at the start of each season and shown at the wholesale tradeshows and in our showrooms.   We may launch additional drops of new product throughout the season - make sure you are on our email list to see the newest!   

We do not enforce any per item or total minimum on our wholesale website, but do suggest a minimum of $800 for best shipping costs.   We may communicate directly asking for a seasonal minimum to secure area protection according to local factors.    Minimums differ in our US showrooms and can be at the discretion of your sales representative.

This is a wholesale site where you are ordering in USD wholesale prices.

Suggested Retail Price is shown in the details of each item on our wholesale website, and on our distributed price lists.   SRP is adjusted on the wholesale site when items are reduced, always one month before reductions on our retail site.  

We ship from Canada, duty prepaid, so no additional charges are due upon arrival to you.  

We check ship cost for each packed shipment with a wide variety of shippers, giving you best possible price.    

Ship costs average 5-8% currently, varying by area.   Smaller orders may have higher percentage rates.

Shipping charges are capped at 10% on orders over $1000 for regular priced goods.   No freight cap is in effect for orders that are primarily sale items.

Shipping charges are not applied at checkout on this site. They will be added to invoice at time of shipping.  

Your invoice complete with ship cost will be emailed to you at time of shipping.

We ask credit card prepayment of first time orders only, you can enter your card at the checkout of this website.    On subsequent orders we offer terms of NET 30 CC, where your credit card on file is charged automatically 30 days after shipping.   Credit cards are stored securely with our processor Stripe, and even our staff cannot see your card once entered.   Please make a request if you wish to apply for other terms or do not wish to keep a credit card on file.

Louenhide bags and wallets are made of the highest quality vegan material, Polyurethane, PU for short.   They are man-made in Guangzhou, China, by ethical suppliers with great working conditions and fairly paid staff.   See more about our Australian designers Lou and Heidi on our Info & Resources page.

We offer our full library of images to our stores for social media and websites.   We allow sales on your website with a signed agreement and only with use of our provided images for brand consistency.   See our Info & Resources page for details.

Our packaging is currently transitioned to 95% compostable.   Some plastic is still used to protect handles and hardware, which should be removed on arrival to you for best sell-through.

Damages or defects can be reported to us by email at [email protected] - please include a photo of full item as well as of the damage.   We will offer replacement with next order, or full or partial credit on account, according to availability and age of the item.   Louenhide does not offer damage claims direct to your consumer, please assist them and we will assist you via wholesale channel.